Q: What are the common causes of Electronic failure?


Electronic failures are typically caused by a sudden surge or spike in power. There are a number of factors that can cause this to happen:

  • Over Voltage.
  • Power Supply Issues.
  • Improper handling.
  • Connection of the drive to a live power source.
  • Components ‘blowing’.
  • Over Voltage.

When this happens, it often results in a damaged controller board, which can lead to it becoming undetectable to the BIOS. If this has happened to your hard disk, you will find that the hard disk does not spin up.

The good news is that your data is likely to be 100% recoverable. The key is to ensure you get the the controller board replaced by a skilled data recovery expert in the appropriate ‘clean room’ facilities.

If you feel like your hard disk may have experienced an electronic failure, please call the number at the top of the page and take advantage of our free diagnosis service. Within a few minutes, our data recovery engineers will tell you what’s gone wrong with your media device and what we would need to charge to fully recover your data – with all prices offered on a ‘no data, no fee’ basis.


Asked by Roger from Hammersmith, West London.

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