Real Lab, Real Engineers, Real Data Recovery
We have developed tailored solutions for recovering lost data from all leading brands.
Furthermore, we have designed our business to deliver the highest possible recovery rate at the lowest possible cost, given client demands for speed, security and service. As a consequence we can promise all of our clients:
Emergency 24/7 services available – free no obligation quotation, free assessment and up front pricing.
Free UPS Collection anywhere in the UK
Free in lab assessment.
Second opinion for RAID arrays, hard drives and flash memory declared unrecoverable.
Have you tried other computer repair or data recovery companies and been unsure if they have actually tried to recover your deleted files? Or have you been charged for very expensive parts or a meaningless 10 page report?
Call Andy on 0800 999 3282 and get a second opinion – R3 routinely recover drives declared unrecoverable and have the best recovery technicians in the UK ready to assist with complex cases.
I cannot rate R3 enough, it’s fine providing an out of hours service, but at midnight on a bank holiday Sunday? If you’re stuck with a drive fail I would give these guys a call immediately.
Shaun – NHS IT Manager
Richard Merrick – Eatonbank Ltd
Table of Contents
- 1 Welcome To R3’s Data Recovery Hospital
- 2 The Recovery Process Explained (Repair, Recover, Restore)
- 3 The Leading Disaster Recovery Experts
- 4 What Does a REAL Data Recovery Lab Look Like?
Welcome To R3’s Data Recovery Hospital
Competitive Transparent Pricing (‘No data, no fee’)
Receive a competitive fixed-price quote BEFORE you send in your device – on all but the more complicated RAID cases. There is no payment until you review the files we are able to recover – and clearly no charge in the unlikely event recovery is unsuccessful.
Free Diagnosis (by phone or email)
Our engineers can diagnose the vast majority of faults remotely for free. Just call or email and we’ll tell you what the problem is, whether your documents can be recovered, and the full costs and timescales involved in doing so.
Fast, Professional Service
We can recover your data within 24 hours in 95% of all cases. Collection, delivery, account management & online case tracking are free as part of the service.[more]
Highly Qualified, Experienced And Focused Team
Our recovery team contains specialist teams of experienced professionals across all the disciplines
Industry Leading Facilities
Our clean room facilities are rated ISO3 standard; the highest standard available in the UK today. [more]
Complete Confidentiality Assured
We understand the vital importance of making sure clients’ data is secure.
We are located on a high security site with security officers and CCTV 24 hours a day, vet all staff thoroughly, and strictly manage entry to all areas of our disaster recovery facilities.
Secure Destruction of Data (recycling hard drives)
The DRH team of recovery engineers have an enviable success rate recovering important important informations from failed drives thanks to the combination of technical skills, experience and resources combined at Security House to enable cost effective solutions for all situations.
From a broken memory stick, dropped hard drive or failed RAID array or VM we recover data in our Sheffield lab every day of the year.
Once completed and the recovered files are returned safely, drives and donors are wiped or rendered beyond recovery for the security of our clients documents.
In addition to our hard drive wiping services ww can also offer secure hard drive destruction which even the DRH Team cannot recover data from.
So whatever the nature of the data loss problem, regardless of manufacturer of type of storage device, the DRH team can offer a full diagnosis, a swift solution and an after care package to get your operation back on its feet as quickly as possible.
I am still reeling in amazement at the miracle that the R3 team have performed on my deleted images. A wonderful job and result. A superb Recovery service – and friendly too!
Kind regards and best wishes to you and the team.
I sent in the failed/clicking hard disk and after a very short delay while a suitable donor drive was sourced, I was sent a list of the files that could be recovered. This was approved, so the files were restored to a USB hard drive which was despatched by courier for next day delivery.
I was kept informed of the progress along the way, the file recovery was very successful and I can only thank the team at R3 for their efficient and excellent service.
I can highly recommend the team at R3 Data Recovery to do a first class job within the time and budget they quote.
Dom S – Sutton
Chris Orthodoxou – Hounslow
The Recovery Process Explained (Repair, Recover, Restore)
R3 operates a four step recovery process that has been refined over many years to deliver market-leading recovery and customer satisfaction rates. Please note you will be free to talk to the engineer responsible for recovering your files and documents at any stage in the process.
1. Free Consultation
The first step is a free consultation by phone or email. At this stage, we will diagnose the issues that have driven the data loss, and decide which recovery solution is likely to deliver the best result at the best possible cost to you.
We will also explain the various service level options available to you, and provide a ‘no data, no fee’ quote for recovering your lost files.
Assuming you are happy to proceed at this point, we will instruct the free courier we provide as part of our service to pick the media device up from the address that you specify.
Alternatively, you may elect to drop the device off yourself at one of the service centres we have located throughout the country.
2. Free Laboratory Evaluation
On receipt of the hard drive, we will unpack it carefully, book into our tracking system and place it through a series of bespoke, non-intrusive tests to determine the condition of the device and the documents on it. These will include the following:
- A microscope to inspection the disk for physical damage.
- An initial electrical inspection of the hard drive.
- An initial inspection of the magnetic media.
- A check on the workings of the read/write heads.
- A calibration and alignment check.
At this stage, we will confirm the fixed price we will charge to complete the restoration. The price will be as quoted initially unless any of the following apply:
- RAID devices – Sadly, it is not possible to diagnose RAID arrays remotely, so we can only offer an indicative price over the phone; we will however provide a fixed price quote when we’ve had a chance to assess the device.
- Mechanical problems – Though we aim to repair faulty parts from stock, we do reserve the right to pass our costs on in the event that we have to order in replacement parts.
- > 20GB data – Where the size of the recovered files is >20GB, there will be an additional charge to cover the cost of the return storage device and the courier.
- Unsuccessful cases – In the unlikely event that we are unable to recover your data, there will be a charge to return the device. This will again be quoted at cost price.
- Inaccurate information – If the information provided to enable remote diagnosis was incorrect, we may have to review the price of our recovery ervice.
- In all instances, you are under no obligation to proceed until you know the full cost of our service.. You are also free to choose to provide your own parts / couriers if you’d prefer.
3. Data Recovery
Once you have confirmed acceptance of the all-inclusive quote, our disaster recovery engineers will employ the remedial actions required to recover your files in our secure, state-of-the-art laboratory environment.
For logical problems, we will use software we have developed over many years to bypass the bad areas so that the hard disk is able to read around them.
We will fix all mechanical repairs – including issues with the electronics – in our ‘cleanest of clean room’ facility within our secure laboratory. This will be done by idenrtifying and replacing all faulty components after the missing files have been copied and restored.
4. Return of Files
As soon as we have manually checked your data, we will send you a full file list to validate. There will be not request for payment until you are satisfied with the results. We will then transfer your recovered files to the return media device agreed up-front, and our courier will return the data to you within the service timescales agreed up-front.
We will retain your original disk for a minimum of 10 days in case there is any problem with the recovered files that have been sent to you. At that point, we will securely erase all data.
The Leading Disaster Recovery Experts
Data Recovery Hospital recover hundreds of failed storage devices every month. The processes developed by the company achieve economies of scale and cost effective service but with access to the very best recovery engineers your data has greater chance of being recovered and more of the files being in a working condition.
A file list and integrity check report of the recovered data shows the actual files recovered before taking payment not just a file system list of what might be recoverable.
Data up to 20GB can be sent by secure download, everything above that size is sent back on new branded drives which carry their manufacturers warranty.
The image drive created as part of the recovery and any uploads are securely wiped to prevent risk of contaminating the next case / for data protection.
It is important though to learn from the mistake of not backing up. Although we do have repeat clients most are IT Support providers managing their clients / users hardware.
Andy Butler and his team came to the rescue, quite literally! Data back on our desktops within 48hrs (and its a bank holiday!).
We won’t forget and we can’t recommend more highly! Many, many thanks!
The communication betweent me and r3 was exceptional. They gave me daily updates about what was going on and as soon as they had recovered the data they took the time to go over again in great detail how to view my lost files before returning it back to me. In particular Mr. Wainwright took a great deal of his time to help me go over my lost files, being on the other end of the phone at a moments notice.
I couldn’t be happier with the quality of the service and I would seriously advise anyone to use them. Do not worry if you have no idea about technology, they talk everything through with you. It is expensive but I personally believe every penny was well spent, especially counting up the hours of help I was given. Thank you very much, a very happy customer.
Kerry Rix – Truro
Dewi – Welshpool
Lots of people on here have included the cost of the service as part of their review however in my opinion its completely irrelevant and completely subjective as you cant put a value on sentimental data. Absolute 10/10 thanks very much to everyone I was in contact with and those whom aided my recovery behind the scenes.
Rich Pen – Barking
Everything was smooth sailing from start to finish, for me anyway as I knew my drive would be in safe hands. Andy sent a courier to collect my drive which was promptly collected the following day, even though my second contact when I had finally made my decision to go with R3 Data Recovery was on a Sunday at very early hours, Andy emailed me back straight away as he was still working on another job, impressed, I was.
I whole heartedly recommend R3 to anyone who is of need of data recovery, and would urge you to look nowhere else for the sake of your data and your sanity. In my humble opinion R3 Data Recovery are more than specialists they are genuine professionals.
• The speed of action
• Going over and above what is expected in terms of customer service
• Ensuring that I received the software the same day even that the server had experienced some technical difficulties!
Having reviewed the data that I saved from my drive, I found all of the data in there that would have been lost forever. I can only all heartedly recommend your services to everybody after what I have experienced. It is re-assuring to know that there are still companies and people out there that take their work seriously and are prepared to help other people in their hour of need! Once again a MASSIVE thank you for all your help, without you I would have been in deep trouble with work and would have lost lots of very valuable and irreplaceable memories forever!
Tasso Papadopoulos – Registered Hearing Aid Audiologist
Rev Annie Kirke – Church of England, Diocese of London
Emergency Recovery Over The Holidays
On Friday 19th of December at 22:46 an enquiry was received for the emergency recovery of a RAID 0 Integrated Samsung SSD within a Sony Vaio. Within 30 minutes of the enquiry Andy had a driver collecting the drive from Hemel Hempstead area and brought in with several other emergencies throught the evening right up to 2am Saturday morning.
Despite the high end laptop needing disassembly the SSD was extracted and imaging of the memory banks commenced early Saturday by in house Data Recovery engineer Martin. The recovery was completed and despatched by dedicated driver Sunday. A subsequent permissions issue accessing two of the folders within the recovered data was then corrected remotely by Andy.
The appreciative client took the time to send the following e-card after a request for a review of the R3 Data Recovery Service.. (click here to see the e-card)
What Does a REAL Data Recovery Lab Look Like?