Data Recovery Q&A Section

Please click the links below to find out the answers to the most recently asked questions about failed storage devices and data loss.

All of the older questions and answers are linked to from the menu on the right hand side of this page; however if you have a question that hasn’t been answered here, please call one of our engineers or use our live chat facility and someone will be pleased to help you.

Q: How do I know when my hard drive motor has a mechanical failure?

Q: How do I tell if my hard drive has suffered mechanical failure to the platter surface?

Q: I’ve managed to damage my hard drive and have lost photo albums on my MacBook Pro. Is there any way I can get them back?

Q: Do you repair Samsung story 1.5tb external hard drives? Mine is damaged and I didn’t see it on your brands supported list.

Q: I permanently deleted the wrong memory card with holiday photos taken from a Canon SLR. Can I get them back?

Q: My Seagate Baracuda 1 TB 6.0 sata 7200rpm internal hard drive has stopped working all of a sudden, can you help?

Q: I managed to knock my PC off my desk and it fell the floor about 80cm. Since then I have been unable to access my files, what should I do?

Q: I accidentally nudged a 16GB USB stick that I had plugged into my MacBook and now it won’t work, what should I do?

Q: My External plug in Iomega 500G Hard drive is not being recognised by the BIOS, can you help?

Q: My Iomega Select Desktop HD 1TB USB 2.0 is not powering on at all. I have checked the power lead which is fine. What should I do?

Q: My PC keeps making loud clicking noises and won’t let me access my files. I have run recovery programs but they haven’t helped so is it a hardware problem?

Q: I powered my RAID array with the wrong power cable and have caused it to overheat and burn. Can you advise me on the chances of recovering my photso and documents?


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