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Data Recovery Q&A Section

Please click the links below to find out the answers to the most recently asked questions about failed storage devices and data loss.

All of the older questions and answers are linked to from the menu on the right hand side of this page; however if you have a question that hasn’t been answered here, please call one of our engineers or use our live chat facility and someone will be pleased to help you.

Q: How do I know when my hard drive motor has a mechanical failure?

Q: How do I tell if my hard drive has suffered mechanical failure to the platter surface?

Q: I’ve managed to damage my hard drive and have lost photo albums on my MacBook Pro. Is there any way I can get them back?

Q: Do you repair Samsung story 1.5tb external hard drives? Mine is damaged and I didn’t see it on your brands supported list.

Q: I permanently deleted the wrong memory card with holiday photos taken from a Canon SLR. Can I get them back?

Q: My Seagate Baracuda 1 TB 6.0 sata 7200rpm internal hard drive has stopped working all of a sudden, can you help?

Q: I managed to knock my PC off my desk and it fell the floor about 80cm. Since then I have been unable to access my files, what should I do?

Q: I accidentally nudged a 16GB USB stick that I had plugged into my MacBook and now it won’t work, what should I do?

Q: My External plug in Iomega 500G Hard drive is not being recognised by the BIOS, can you help?

Q: My Iomega Select Desktop HD 1TB USB 2.0 is not powering on at all. I have checked the power lead which is fine. What should I do?

Q: My PC keeps making loud clicking noises and won’t let me access my files. I have run recovery programs but they haven’t helped so is it a hardware problem?

Q: I powered my RAID array with the wrong power cable and have caused it to overheat and burn. Can you advise me on the chances of recovering my photso and documents?

your data in good hands
With over 50,000 successful recoveries of USB Sticks, HDD, SSD, RAID, NAS SAN and Mobile Phones. 10,000 donor drives. One of Europe's best data recovery teams. R3 is a real British success story helping bring affordable data recovery to everyone.

Contact our customer services they can diagnose the majority of faults over the phone or email and give accurate pricing before arrival. Free in Lab assessment is also available.

Call FREE from the UK 0800 999 3282 or Int +44 114 2677699 or email [email protected] and we'll tell you what the problem is, whether your data can be recovered and the full costs and timescales involved in doing so wherever possible. We also provide second opinions and comparison data recovery pricing.
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Call US 0800 999 3282
R3 Hospital Second Opinion

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PC's Making Strange Noises

RAID Failure & Recovery Questions

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Recovering Lost Photos

Mechanical Hard Drive Problems

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Data Recovery Hospital is a Trading Name of R3 Data Recovery Ltd Since 01/03/2012