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Q: I managed to knock my PC off my desk and it fell the floor about 80cm. Since then I have been unable to access my files, what should I do?

A: That kind of fall has likely caused some kind of hard drive mechanical failure where one of the core components of the hard drive has been damaged. Since the failure is mechanical rather than logical, do not try to run any recovery software as this could make the problem worse.

We see PCs and laptops on almost a daily basis that have taken some sort of knock or bash. Our engineers are highly experienced in repairing damaged hard drives or, if necessary, extracting their files if the hard drive itself is unrecoverable.

Emailed in by Jane from Oxford

your data in good hands
With over 50,000 successful recoveries of USB Sticks, HDD, SSD, RAID, NAS SAN and Mobile Phones. 10,000 donor drives. One of Europe's best data recovery teams. R3 is a real British success story helping bring affordable data recovery to everyone.

Contact our customer services they can diagnose the majority of faults over the phone or email and give accurate pricing before arrival. Free in Lab assessment is also available.

Call FREE from the UK 0800 999 3282 or Int +44 114 2677699 or email [email protected] and we'll tell you what the problem is, whether your data can be recovered and the full costs and timescales involved in doing so wherever possible. We also provide second opinions and comparison data recovery pricing.
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Call US 0800 999 3282
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Our data recovery engineers can diagnose the majority of faults remotely for free.


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Data Recovery Hospital is a Trading Name of R3 Data Recovery Ltd Since 01/03/2012
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