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Q: How do I tell if my hard drive has suffered mechanical failure to the platter surface?

A: Platter damage is typically caused by a head fault or contamination within the drive’s chassis.

In most cases the heads, or a foreign object, make contact with the platter and damage it. Most commonly this damage is localised to a specific area of the platter, in some more rare cases, this damage can destroy the platter surface entirely and leave only dust within the drive.

In these circumstances, the only way to assess the level of damage to the platter, is to take the hard drive apart, and visually inspect it under an appropriate microscope.

This should only really ever be done in a certified clean room as the danger is that you may introduce dust particles into the hard drive and compound the problem.

At Data Recovery hospital, we have built a world-class ‘clean room’ facility to recover data from hard drives in situations such as this.

Please call us on the number at the top of this page if you’d like a free consutation and ‘no fix, no fee’ quote.

Received from Christie in Glasgow

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With over 50,000 successful recoveries of USB Sticks, HDD, SSD, RAID, NAS SAN and Mobile Phones. 10,000 donor drives. One of Europe's best data recovery teams. R3 is a real British success story helping bring affordable data recovery to everyone.

Contact our customer services they can diagnose the majority of faults over the phone or email and give accurate pricing before arrival. Free in Lab assessment is also available.

Call FREE from the UK 0800 999 3282 or Int +44 114 2677699 or email [email protected] and we'll tell you what the problem is, whether your data can be recovered and the full costs and timescales involved in doing so wherever possible. We also provide second opinions and comparison data recovery pricing.
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Data Recovery Hospital is a Trading Name of R3 Data Recovery Ltd Since 01/03/2012