Q: I’ve been experiencing data loss issues with a Samsung story 1.5tb external hard drive. Could you please tell me how I might recover the data from the drive?


A: I’m afraid it’s not possible to say what steps you might need to take to recover the data without knowing a bit more about what has caused the data loss. We’d be happy to offer a free diagnosis by phone or email if that helps.

Alternatively, you might want to take a look at another area of the site that provides general information on the main general causes of hard disk failure across all brands, or at the section related to data recovery from Samsung hard drives in particular.


Question asked by Roger in Cardiff

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