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Q: I’ve been experiencing data loss issues with a Samsung story 1.5tb external hard drive. Could you please tell me how I might recover the data from the drive?

A: I’m afraid it’s not possible to say what steps you might need to take to recover the data without knowing a bit more about what has caused the data loss. We’d be happy to offer a free diagnosis by phone or email if that helps.

Alternatively, you might want to take a look at another area of the site that provides general information on the main general causes of hard disk failure across all brands, or at the section related to data recovery from Samsung hard drives in particular.

Question asked by Roger in Cardiff

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With over 50,000 successful recoveries of USB Sticks, HDD, SSD, RAID, NAS SAN and Mobile Phones. 10,000 donor drives. One of Europe's best data recovery teams. R3 is a real British success story helping bring affordable data recovery to everyone.

Contact our customer services they can diagnose the majority of faults over the phone or email and give accurate pricing before arrival. Free in Lab assessment is also available.

Call FREE from the UK 0800 999 3282 or Int +44 114 2677699 or email enquiries@datarecoveryhospital.com and we'll tell you what the problem is, whether your data can be recovered and the full costs and timescales involved in doing so wherever possible. We also provide second opinions and comparison data recovery pricing.
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