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Q: I accidentally powered my RAID array Seagate in Toshiba 3.5 1.5tb pk1542 1hk0 with 24v rather than 12v. I saw an instant red light on the box. After switching to the correct power cable I then tried again but got a blue flashing light. I can detect a slight burnt smell coming from the mother board. Can you please advise me on the likely recovery of 6946 photos (approx 30GB) and also 17GB of documents?

A: It sounds as if your device has suffered serious mechanical failure from overheating. If the device was only powered by the incorrect power cable for a short amount of time, then the damage may not be catastrophic. While full data recovery of all your photos and documents may be unlikely, there is still a good chance that a sizeable proportion be can saved.

If your device has suffered serious physical damage by overheating, burning or mishandling, contact us as soon as possible for a direct quote and free analysis of how much data can likely be restored.

Asked by Chris from London

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Contact our customer services they can diagnose the majority of faults over the phone or email and give accurate pricing before arrival. Free in Lab assessment is also available.

Call FREE from the UK 0800 999 3282 or Int +44 114 2677699 or email [email protected] and we'll tell you what the problem is, whether your data can be recovered and the full costs and timescales involved in doing so wherever possible. We also provide second opinions and comparison data recovery pricing.
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