The servers sold by Oracle under its Sun Microsystems line enjoy the best possible reputation for both flexible software and flexible hardware. A lot of these servers use Sun's Solaris operating system. This is an open source design that's highly regarded by IT professionals all over the world.
Servers from Oracle and Sun use top quality hardware and are built with multiple layers of redundancy. Even the best RAID arrays, NAS & SAN devices can fail, though, and that means data loss is always a possibility.
R3's data recovery engineers have been specifically trained to repair Oracle and Sun servers, and our team has plenty of experience with a wide range of operating systems including Solaris. In almost every case where we work on Sun servers, our engineers can extract complete data sets.
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Each Sun server is set up in a unique configuration, which means our data recovery process needs to be tailored to fit the situation. Your first step is reaching out to one of our engineers at 0800 999 3282. This professional will begin diagnosing your server immediately and construct a workable recovery strategy.
In many cases, remote recovery is a quick and effective solution. This leaves your hardware in its present location, and the system is ready for re-mounting and use as soon as the recovery process is finished. Our engineers establish a remote connection with your server that gives them bit-level access. Remote error correction restores your server to a pristine state while keeping downtime to a minimum.
With some Sun RAID arrays and NAS devices, recovery has to be performed in a properly equipped lab. The cases that require this level of attention are usually caused by power surges or multi-drive failures. We perform data recovery in a clean room environment. All drives are cloned to prevent any further data loss, and we use customized software tools to deliver the best results.
To find out what procedures are best for your own server, call 0800 999 3282 to speak to an R3 engineer.
Data loss makes itself known on a Sun server in several different ways. LEDs that indicate the failure of multiple drives are one such indicator; alerts in the Solaris GUI are another. (Note that drive failures only threaten your data integrity when redundant backups are no longer possible on the functional drives.) If your Sun server's LEDs are showing a poor operating environment or a power failure when you know this is not the case, it's imperative to talk to a data recovery engineer (or Sun customer support) immediately.
Data can also be rendered inaccessible by configuration problems. The classic "error executing server" message is an example of a configuration problem that might have a number of different causes. Sun servers that display these general "unknown" errors usually have serious hardware problems that prevent the ordinary start up process.
Great care should be taken with configuration problems. Powerful servers with relatively minor issues can rapidly develop more severe problems if they're treated improperly. Trust R3's engineers to diagnose your server problems correctly and apply only the most effective solutions.
Before speaking to one of our data recovery specialists, gather as much information as you can about any and all symptoms your server displayed prior to data loss. It's also a great idea to have your system's basic details (e.g. operating system, number of drives, file system, etc) handy when you speak to our engineers.
You should always take your server offline after you've had a data loss incident. Re-initializing a server with more than one drive failure can greatly complicate the recovery process. Always follow the instructions of trained recovery professionals or Sun Microsystems support staff.
We find that in most Sun server data loss cases, total data recovery is entirely possible. Quick action improves the odds of recovery and minimizes the amount of time and money required to solve the problem.
If you'd like more information or have a data loss issue you need help with, please get in touch with us via freephone - 0800 999 3282 or use our online diagnostics form on the right.
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If your server is not listed above, please contact us at 0800 999 3282 to discuss your specific Sun data recovery options.